Return and Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To help you determine the best fit, please review our sizing guide before submitting the exchange request.
To submit a return request for refund or for exchange you have two options.
Option 1 - the super easy way: Send us an email to info@kaltgear.com with your order number and what size you would like to exchange for, and we'll take care of you. The process is:
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You send an email to info@kaltgear.com letting me know what size you would like or if you want a refund for your return.
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I opened the exchange request for you and email you the return label for your current pants.
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You pack up the pants, slap the label on it and throw into your mailbox for USPS to pick it up.
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Once received I'll send you the requested size or refund your money right away.
- Done.
Option 2: You can use the self-service portal located within your account to open a exchange request.
- Click here for your Account Logon or click on the profile icon in the store's navigation to log onto your account.
- Enter the email address you used to place your order into the email field, and then click Continue. You will receive a prompt to enter a 6-digit code which is sent to you via email.
- In your email account, open the email received from KALTgear and copy the six-digit verification code included in the email.
- Go back to the account logon page, and then enter (paste) the six-digit verification code into the verification code field.
- Once logged onto your account you will see all your orders. Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason.
- IMPORTANT:
- For exchanges write into the note field for which size you want to exchange your pants for.
- For refund write "Refund" into the note field.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, we will ship you the requested size or you receive a refund minus return shipping charges.
For any questions or assistance please contact us at info@kaltgear.com